Software for Communicating with Students and Parents

Schools, universities, and other educational institutions have one challenge in common. They need to constantly communicate with their students and often the parents as well. Obviously, the students and their parents are different generations; and guess what, that means they have different communication styles, prefer different communication channels [… Read more »](/content/how-salesforce-and-fastcall-help-higher-education-be-more-productive/ "ReadHow Salesforce and Fastcall Help Higher Education Be More Productive"/index.html)

Introduction to 8.44

We’ve fixed various bugs and added exciting new features. The improvements to call transfer have a small UI change. The setup page has been updated here.

  • Listen-in Now Supports a Softphone First, “start” the listen-in mode. Look for your active calls.

Introduction to 8.38

We’ve fixed various bugs and added exciting new features. Updated Options for the Twilio Connection.

Application updates:

  • Outbound MMS Round Robin User Status Improvements to Call Transfer.

  • Answer and hangup buttons on Salesforce Classic Business Profile creation.

  • Inbound ringtone Settings added for Shake/STIR Inbound ringing call repeated.

  • Outbound MMS Improvements to Call Transfer Business Profile Creation.

  • Improvements to Inbound Call Notification – “Soft-Ring”. Fastcall added several enhancements to help notify users of inbound calls when sent to a group.

  • More Improvements to SMS Fastcall added several improvements to manage SMS when sent to a group. We improved filters for calls and SMS. Added a flag for marking an SMS “draft.”

  • More Improvements to SMS Fastcall added several improvements to manage SMS when sent to a group. Timer added to inbound calls shows the time remaining to answer. The timer was designed to help users know if a call is about to move the following user. Users are notified when the call route to the next IVR, user [… Read more »](/content/fastcall-version-8-04-feb-2023/ "ReadFastcall Version 8.04 – Feb 2023"/index.html)