In the legal world, every conversation matters. A single missed call or unclear note can delay a case or affect a client relationship. Communication is at the center of every successful legal team, yet many firms still rely on scattered tools that make it hard to track interactions and keep records organized. Fastcall brings all [… Read more »](/content/improve-legal-communication-with-fastcall/ "ReadImprove Legal Communication with Fastcall"/index.html)
Simplify how you manage call recordings in the cloud. Fastcall now lets you automatically migrate your call recordings from Twilio to Google Cloud Storage, in addition to AWS S3. With this update, you can easily choose where to store your recordings—whether for compliance, performance, or technical preferences—all from a single, centralized tab. You can also export historical [… Read more »](/content/recording-migration-to-google-cloud-storage/ "ReadRecording Migration to Google Cloud Storage"/index.html)
1. Native Integration with Salesforce
Both Fastcall and Natterbox are natively integrated within Salesforce, but Fastcall is exclusively designed for Salesforce, giving it unique advantages for teams that rely solely on this platform. By focusing exclusively on Salesforce, Fastcall ensures that every feature and update is optimized specifically for Salesforce’s architecture. This results in a [… Read more »](/content/your-sales-and-customer-service-team/ "ReadYour Sales and Customer Service Team?"/index.html)
When it comes to telephony solutions integrated with Salesforce, each platform has unique strengths. This detailed analysis compares Advanced Customization, Salesforce Native, and Quick to Implement, showing how Fastcall excels across all parameters.
- Advanced Customization
Aircall is known for its ease of use but offers limited customization options. It is designed for straightforward workflows [… Read more »](/content/fastcall-vs-aircall-phoneiq-and-natterbox-the-ultimate-salesforce-telephony-solution/ "ReadFastcall vs. Aircall, PhoneIQ, and Natterbox: The Ultimate Salesforce Telephony Solution"/index.html)
We invite you to check out the new version of the app so that you can take advantage of the new capabilities, among which the following are highlighted: IVR Improvements
The IVR now has an option: “Does the matching record have an owner in Salesforce?” This response splits the route for Owned / Not owned records. Notifications in [… Read more »](/content/awesome-updates-to-fastcall/ "ReadAwesome Updates to Fastcall!"/index.html)
Fastcall CEO, Rich Rosen collaborated with Thomas Wieberneit on this story. Wieberneit, T. (March 4, 2021). We all want to be recognized. Retrieved from: https://customerthink.com/we-all-want-to-be-recognized Technology has enabled amazing one-to-one marketing for businesses selling to consumers (B2C). But how effective is this marketing in reality? In the business-to-business (B2B) enterprise software market there are advantages of [… Read more »](/content/we-all-want-to-be-recognized/ "ReadWe all want to be recognized"/index.html)
Article about Business Apps on DestinationCRM page. Rosen, R., cofounder and CEO, Fastcall (January 7, 2021). When It Comes to Business Applications, You Don’t Have to Have It All Retrieved from: https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/When-It-Comes-to-Business-Applications-You-Dont-Have-to-Have-It-All-144639.aspx In a recent article (The Value of Focus in a Platform World, December 2020, CustomerThink), Thomas Wieberneit discussed the benefits of choosing smaller [… Read more »](/content/when-it-comes-to-business-applications-you-dont-have-to-have-it-all/ "ReadWhen It Comes to Business Applications, You Don’t Have to Have It All"/index.html)
Wieberneit, T. (December 27, 2020). How to improve collaboration with Fastcall CTI Retrieved from: https://customerthink.com/how-to-improve-collaboration-with-fastcall-cti/ Since February or March of Anno Domini 2020, the Corona pandemic is making the headlines and is driving digital transformation, or at least the digitalization of businesses. For sure, this crisis has forced and is continuing to force many a company into [… Read more »](/content/how-to-improve-collaboration-with-fastcall-cti/ "ReadHow to improve collaboration with Fastcall CTI"/index.html)
Wieberneit, T. (December 2, 2020). The Value of Focus in A Platform World Retrieved from: https://customerthink.com/the-value-of-focus-in-a-platform-world/ Smaller enterprise software vendors today operate in a world where their fortunes may rise and fall on their ability to integrate with one or more cloud computing platforms. In many cases, having a connector or API for multiple platforms is a [… Read more »](/content/the-value-of-focus-in-a-platform-world/ "ReadThe Value of Focus in A Platform World"/index.html)
Wieberneit, T. (November 24, 2020). Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge. Retrieved from: https://customerthink.com/fastcall-drives-cooperation-of-salesforce-users-with-intercall-and-solves-covid-challenge/ Fastcall, a renowned developer of CTI solutions that are exclusively dedicated to Salesforce, recently announced the release of its Intercall solution. Intercall helps teams to communicate and interact internally from within Salesforce. The app allows phone and video [… Read more »](/content/fastcall-drives-cooperation-of-salesforce-users-with-intercall-and-solves-covid-challenge/ "ReadFastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge"/index.html)